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REPLACEMENT
You have 7 calendar days to replace an item from the date you received it.
We provide replacement for back cover which have got the following issues:
1. If there is any damage. (Broken product)
2. If the case you have received is not of your phone model.
3. Fitting issue
To be eligible for a replacement, authentic unboxing video of parcel is mandatory, your item must be unused and in the same condition that you received it, you should have a valid reason.
Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase.
Products can’t be replaced in case of customer places an order for wrong Model/Design/Color/ product.
Once you fill the form within 7 days, the return window will be open until the issue is solved.
We do not guarantee that displayed color of product will be completely accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different than actual product shown.
NO RETURNS
As our products customized for specific phone model of customer, we do not provide return option on any of our product. We just provide replacement option as mentioned above
Cancellation policy-
Any of our product can be cancelled by customer within 12 hours of placing the order. Order can be cancelled in this period only
What Manufacturing defect includes?
Manufacturing defect includes Fitting Issue, Spots on prints, Major Alignment Issue, Print Blurred.
What Manufacturing defect does not include?
Minor color difference, different button/finger-print/camera/logo cutting, customer orders incorrect model, Minor Alignment Issue, etc.
Shipping Policy
• kustome,com delivers your products in a much secured way through the fastest courier service available at your Pin code. We offer Free Shipping on prepaid orders only for cash on delivery 50 rs are additional charges.
How does the delivery process work?
• Once we receive your order, we start manufacturing your ordered product on next day.
• After your order are manufactured, the orders are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• We prepare, manufacture, pack, and ship your order to the courier partners within 24 to 72 hours. Also, we always try to ship the orders through fastest available courier service available at your Pin code.
How are items packaged?
. Each individual product is packaged in box with bubble wrap to ensure its secure delivery throughout delivery process to make sure it reaches you in perfect conditions.
We pride ourselves on the quality of our packaging.
Kustome.com ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email and SMS and whatsapp message with the details of the tracking number and tracking URL.
You can track the status of your package 24 to 72 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
We usually dispatch most orders within 24 to 72 hours from our warehouse. After the order is dispatched, orders are generally delivered within 4 to 5 days in the metro cities and maharashtra states, and takes around 5 to 9 days in res of india.
Are there any shipping charges applicable on my order?
We Offer Free Shipping prepaid orders, for cash on delivery 50 rs additional charges
Does Kustome.com ship outside India?
Currently we are not shipping Outside of India.
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